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RETURN POLICY 

TERMS OF SERVICE

Within this document we well meet the service provider, wich is the Marketing Agency, whom we will call “Academia de Limpieza” and the other hand, we will meet the servcice contractor whom we well call “Client”.

Within this document you will find the description of the products and the policies regarding cancellation and / or refunds for service.

 

SERVICE

BUSINESS ADVICE.

The business advisory service is contracted by telephone through one of our consultants and a video call is scheduled with the Director of the Academia de Limpieza who will be directly conducting the advisory.

DELIVERY TIME 

As scheduled with the client. Usualy within the following week

CANCELLATION OF SERVICE.

The client will have the possibility to cancel this service as a long as:

a) The assessment has not yet been done.

b) When the client has previously called and informed that it will not be possible to carry out the session for personal reasons unrelated to the Academia de Limpieza.

c) When the date and time of the consultation has been met and the client has not responded either by call or video call.

It is suggested to cancel the advisory service 1 day before or at least 2 hours before the agreed appointment.

To cancel the service, the Client must write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to the Academia de Limpieza, mentioning that he has sent an email with the request for cancellation of the service.

REFUND.

The client may at any time request the Academia de Limpieza to reimburse the commercial advice provided they comply with any of the cancellation clauses mentioned above.

After the client requests the reimbursement by phone or by email, he must wait a maximum period of 5 calendar days to receive his reimbursement in his bank account in case he has already paid for said service.\

SERVICE

LOGO DESIGN

Logo creation is a service offered in two ways:

In the first mode, the graphic designer creates 3 to 4 proposals and they are sent to the Client for their choice.

In the second mode, the Client pays by the hour for the graphic designer to create the personalized logo as requested by the Client.

DELIVERY TIME 

Most logos will be delivered with in the next 72 hours unless the client delays the process since all logos must be apoved by the client.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the client requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

SERVICE REFUND.

The logo is a digital product that Academia de Cleaning creates through our graphic designer, and that implies the use of specialized tools and programs as well as the time that our graphic designer is paid by the hour, so there is NO refund for this service once the Client has paid it.

 

SERVICE

GRAPHIC DESIGNER HOURLY COST 

This service is a digital product that is offered to clients who want a personalized design for their campaigns, websites, logos, among others, for which the service of our graphic designer is paid by the hour.

DELIVERY TIME 

Appoinmets are scheduled as soon as the customer makes a purchase to star with the graphic design. Services are compleated with in 72 hours for most cases. 

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time that the client so requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

SERVICE REFUND.

Once the personalized graphic design service has been contracted and the client has paid for this service; In no case will there be a refund because it is a digital product that implies the work of our designer per hour, as well as the time he has invested in the work of the Client in question, leaving other work of the clients to finalize the order requested by said client in question.

 

SERVICE

DOMAIN NAMES

Academia de Limpieza offers the service of acquiring domains for websites. Once the Client has contracted this service; Academia de Limpieza is the one who performs the domain name query to verify that it is available on the network. Later, make the purchase from the domain provider to start managing it on the web. In case of not being available; The client is notified and our consultant will propose other options to the client in order to find the appropriate and available domain for their business.

DELIVERY TIME 

Domain names are avalible immediately

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time that the client so requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

SERVICE REFUND.

The domain name service is a digital product that involves the administrative work of the Academia de Limpieza, the payment to the provider and also the man hours of our web developer, so there is no refund for this service once the client has it hired and paid.

 

SERVICE

WEBSITE ORDER

The website creation service involves the search for a name available for the network, the purchase of a domain, as well as any automation tool (calendar, e commerce, among others) that the client wants to request to join make their site more efficient web.

DELIVERY TIME 

10 to 20 business days.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time that the client so requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

If the client decides to cancel the website creation service, then Academia de Cleaning reserves the right to eliminate any type of text, images, designs or information created for the content of the website, so it will not be recoverable in any way.

*** Important to each client who hires the services of the Academia de Limpieza is assigned as the start and cut-off date the same with which the contracting of the service began, so to carry out the cancellation of the services you must carry out this management 3 calendar days before the deadline.

To cancel the service, the Client must write an email to academiadelimíritu@gmail.com requesting the cancellation of the service, subsequently the Client must make a phone call to the Academia de Limpieza at number 7023285251 mentioning that he has sent an email with the request by cancellation of service.

The cancellation process begins with sending the email and ends with the phone call. If the customer only sends the email and does not make the call, the service will not be canceled; therefore, Academia de Limpieza reserves the right to continue charging for the service to the customer's account.

SERVICE REFUND.

The website creation service is a digital product that involves the administrative work of the Academia de Limpieza, the payment of the host where the website that is created will be stored, the content creation, the scheduling and the man hours of our web developer, so there is no economic reimbursement once the client has already contracted and paid for this service.

 

SERVICE

WEBSITE HOSTING

The Hosting service is a website storage service that Academia de Cleaning has contracted to host all the websites within its server. The server of the Academia de Limpieza website guarantees security so that viruses do not access the website, guarantees a location through a web address, also allows customers who visit the website to do so quickly and reliably.

DELIVERY TIME 

Website hosting stars from the moment a website goes live on the internet.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time that the client so requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

If the client decides to cancel the Website Hosting service then Academia de Cleaning reserves the right to eliminate any password, access, credential, among others, that have been created for the protection of the website, so it will not be recoverable in any way.

*** Important to each client who hires the services of the Academia de Limpieza is assigned as the start and cut-off date the same with which the contracting of the service began, so to carry out the cancellation of the services you must carry out this management 3 calendar days before the deadline.

To cancel the service, the Client must write an email to academiadelimíritu@gmail.com requesting the cancellation of the service, subsequently the Client must make a phone call to the Academia de Limpieza at number 7023285251 mentioning that he has sent an email with the request by cancellation of service.

SERVICE REFUND.

The hosting service is a digital product that involves the administrative work of the Academia de Limpieza the payment of the host where the website that is created will be stored, the man hours of our web developer to carry our the management of the website hosting by so there is no financial reimbursement for this service once the work has begun.


 

SERVICE

WEBSITE MAINTENANCE

Web maintenance encompasses all the preventive or corrective actions that the Academia de Limpieza performs on the Client`s website to detect errors that are undermining its structure, usability or performance, inorder to prevent it form dereriorating over time.

It also includes the updates that every certain period of time have to be carried out by our web developers so that server and apps works correctly.

DELIVERY TIME 

Every 4 weeks after a website goes live on the internet.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time that the client so requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

If the client decides to cancel the Website Hosting service then Academia de Cleaning reserves the right to eliminate any password, access, credential, among others, that have been created for the protection of the website, so it will not be recoverable in any way.

*** Important to each client who hires the services of the Cleaning Academia de Limpieza is assigned as the start and cut-off date the same with which the contracting of the service began, so to carry out the cancellation of the services you must carry out this management 3 calendar days before the deadline.

To cancel the service, the Client must write an email to academiadelimíritu@gmail.com requesting the cancellation of the service, subsequently the Client must make a phone call to the Academia de Limpieza at number 7023285251 mentioning that he has sent an email with the request by cancellation of service.

SERVICE REFUND.

The maintenance web service is a digital product that involves the man hours of our web developer who works the updates both on the server and on the website, it also serves as an error detector in the structure and usability of the server and website, therefore that there is no economic reimbursement for this service once the client has contracted and paid for this service.

 

SERVICE

WEBSITE AD ONS

Academia de Limpieza offers the Service of Advertisements on Websites. Through this Service, a website can be made more efficient by adding tools such as a calendar, buttons, links to messaging systems, and customer service billing systems.

DELIVERY TIME 

10 to 20 days business days.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the client requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

At the moment in wich the client makes the call to the Academia de Limpieza to corroborate the sending of mail, he will be atended by a specialized consultant to immediately cancel the service. It is important to know that once the service is canceled, all information is erased and eliminated so it will no longer be recoverable in any way.

SERVICE REFUND.

The Facebook Ads On web service is a digital product that involves design creation, use of specialized platforms and programs, creation of images, man-hours paid to the web developer, among others; reason why there is no refund for this service.


 

SERVICE

GOOGLE MY BUSINESS 

Google My Business is a Google tool that Academia de Limpieza manages to help companies manage their presence on the internet. It allows you to link your business with the environment in a more efficient and simple way to add information related to business.

The take-off time and functionality of this tool is not immediate, it is necessary to manage payments to Google and position the business, so the visible results can take a few weeks.

DELIVERY TIME 

10 to 60 business days as the account approval depends of Goolgle.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the client requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

The moment the client makes the call to the Academia de Limpieza to confirm the sending of the mail, they will be atended by a specialized consultant to immediately cancel the service. 

The management of accounts, passwords and credentials belong to the Academia de Limpieza since they are generated from its servers, so the Academia de Limpieza reserves the right to retain them and at the time of cancellation by the client to eliminate them completely.

It is important to know that once the service is canceled, all the information generated for the google my business campaigns is stopped and deleted so it will no longer be recoverable in any way.

The cancellation process begins with the sending of the email and ends with the telephone call. If the client only sends the email and does not make the call, the service will not be canceled; therefore the Academia de Limpieza reserves the right to continue managing the customer‘s charge for the service.

SERVICE REFUND.

The campaign creation service through Google my business is a digital product that involves the hourly work of our web developer, the creation of a campaign, monitoring of digital tools, creation and purchase of keywords to position the client's account, monitoring, payment to google for the campaign, among others, so there will be no reimbursement because the developer's hourly work is paid and it involves administrative expenses that the Academia de Limpieza carries out with Google for the activation of the campaigns.

SERVICE

GOOGLE ADS MANAGEMENT

Google management Ads is a platform that manages Academia de Limpieza to create ads for the attraction and generation of leads (proposals), wich are not customers, but rather customers interested in products or services, to whom the brand owner will have to sell directly after generating the contact. Through this platform you can launch promotions or mentions that attract customers.

DELIVERY TIME 

10 to 60 business days as the account approval depends of Goolgle.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the client requests.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

*** Important *** Each client who contracts the services of the Academia de Limpieza is assigned as the start and cut-off date the same with which the service contracting began, so to carry out the cancellation of services you must carry out this management with 3 calendar days of attendance to its cut-off date.

Once the service is canceled by the client, all the ads generated will be stopped, no new publications will be made and everything that has not been published will be deleted, so it will no longer be recoverable in any way.

The management of accounts, passwords and credentials belong to the Academia de Limpieza since they are generated from its servers, so the Academia de Limpieza reserves the right to retain them and at the time of cancellation by the client to eliminate them completely, no information can be retrieved.

The cancellation process begins with sending the email and ends with the phone call. If the customer only sends the email and does not make the call, the service will not be canceled; therefore, Academia de Limpieza reserves the right to continue managing the charge to the customer's account for the service.

SERVICE REFUND.

Google's ad management service involves the hourly work of our web developer, creating text for creative ads, layout and image, searching for keywords to make more attractive, posts on the platform, etc. This service is a digital product so there is NO refund since it involves all these activities, the payment to Google to upload the ad to the platform and the man hours of our web developer.

 

SERVICE

FACEBOOK BUSINESS PAGE 

Facebook bussiness page is a service provided by the Academia de Limpieza for the creation and opening of a Facebook account for our clients created by one of our web developers; who is paid by the hour.

DELIVERY TIME 

72 hours 

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the client requests.

If the customer decides to cancel the Facebook account opening service before delivery has been made; then the Cleaning Academia de Limpieza reserves the right to cancel the account, username and password.

The management of accounts, passwords and credentials belongs to the Academia de Limpieza since they are generated from its servers, so the Academia de Limpieza reserves the right to retain and eliminate them completely at the time the client cancels the service.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

The cancellation process begins with sending the email and ends with the phone call. If the customer only sends the email and does not make the call, the service will not be canceled; therefore, Academia de Limpieza reserves the right to continue managing the charge to the customer's account for the service.

SERVICE REFUND.

The Facebook business page service involves the creation of a username, password, registration and filling in data for account creation, placement of the main banner, logo, business data entry, among others. This service is a digital product so there is NO refund since it involves all these activities and the hourly payment of our web developer.
 

SERVICE

BUSINESS SUPPORT DOCUMENTS 

Business support document is a service offered by the Academia de Limpieza for the creation of formal written documents to help entrepreneurs and businessmen in the cleaning industry, these documents are essential to present their services to their clients, these can be general or personalized with the details of the cleaning service provider company.

DELIVERY TIME 

72 hours 

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the client requests.

If the customer decides to cancel the support document creation service before delivery has been made; Then the Academia de Limpieza reserves the right to cancel the issuance of said documents, which will NOT be delivered to the client.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

The cancellation process begins with sending the email and ends with the phone call. If the customer only sends the email and does not make the call, the service will not be canceled; therefore, Academia de Limpieza reserves the right to continue managing the charge to the customer's account for the service.

SERVICE REFUND.

The support document creation service includes the writing of each document according to the needs of each client. This is a digitally created service for which one of our specialized consultants will perform this work and will be paid by the hour; reason for which there is no economic reimbursement for this service once it has started.

SERVICE – VOICE MAIL 

The voice mail service is a voice recording that is offered to our clients so that they have an answering machine that is installed in their phones when they for some reason cannot answer their clients, this recording comes into operation.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the customer's request.

If the customer decides to cancel the voice mail service before delivery has been made; then Academia de Limpieza reserves the right to delete any text or recording information without any form of recovery.

*** Important *** Each client who contracts the services of the Academia de Limpieza is assigned as the start and cut-off date the same with which the service contracting began, so to carry out the cancellation of services you must carry out this management with 3 calendar days of attendance to its cut-off date.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

The cancellation process begins with sending the email and ends with the phone call. If the customer only sends the email and does not make the call, the service will not be canceled; therefore, Academia de Limpieza reserves the right to continue administering the charge to the customer's account for the service. 

SERVICE REFUND.

The voice mail service involves text writing, recording, editing, use of installation and specific tools. It is a product that is created digitally so there is no refund once the client has hired it.

SERVICE

MARKET ANALYST

A market study is an investigation used by various branches of the industry to ensure decision-making and better understand the commercial landscape they face when carrying out their operations.

This type of study is especially useful to analyze aspects such as purchasing habits, region of operation, product requirements or competitor analysis to ensure good business performance.

DELIVERY TIME 

10 to 20 business days.

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the customer's request.

If the client decides to cancel the market study before the delivery has been made; So Academia de Cleaning reserves the right to remove any text, information, images, designs, etc., that have been created for the content of the study, so it will NOT be recoverable in any way.

*** Important to each client who hires the services of the Academia de Limpieza is assigned as the start and cut-off date the same with which the contracting of the service began, so to carry out the cancellation of the services you must carry out this process 3 calendar days before the deadline.

To cancel the service, the Client must write an email to academiadelimíritu@gmail.com requesting the cancellation of the service, subsequently the Client must make a phone call to the Academia de Limpieza at the number 7023285251 mentioning that they have sent an email with the request. for cancellation of service.

The cancellation process begins with sending the email and ends with the phone call. If the customer only sends the email and does not make the call, the service will not be canceled; Therefore, Academia de Limpieza reserves the right to continue to charge the customer's account for the service.

SERVICE REFUND.

The market study is carried out by a specialized consultant from the Academia de Limpieza, so this consultant must carry out research, statistics, mapping, graphs, interpretation of graphs, analysis methods, among others.

This is a digitally created service for which one of our specialized consultants will perform this work and will be paid by the hour; reason for which there is no economic reimbursement for this service once it has started.

 

SERVICE

BUSINESS CARDS, FLYERS AND CAR MAGNETS.

They are advertising tools created digitally by our graphic designer at the Academia de Limpieza, whose purpose is to make the client and their business known.

DELIVERY TIME 

5 to 20 business days

CANCELLATION OF SERVICE.

This service can be unsubscribed or canceled at any time at the customer's request.

If the client decides to cancel any of these advertising tools before delivery has been made; then, Academia de Cleaning reserves the right to remove any text, information or design created for any of these advertising tools, which cannot be recovered in any way.

*** Important *** Each client who contracts the services of the Academia de Limpieza is assigned as the start and cut-off date the same with which the service contracting began, so to carry out the cancellation of services you must carry out this management with 3 calendar days of attendance to its cut-off date.

To cancel the service, the Client will be required to write an email academiadelimpieza@gmail.com requesting the cancellation of said service, later the Client must make a phone call 7023285251 to Academia de Limpieza mentioning that he has sent an email with the request for cancellation  of the service.

The cancellation process begins with sending the email and ends with the phone call. If the customer only sends the email and does not make the call, the service will not be canceled; therefore, Academia de Limpieza reserves the right to continue administering the charge to the customer's account for the service. 

SERVICE REFUND.

They are advertising tools created by our graphic designer at Academia de Limpieza, so the designer must make the text, design and use specific programs to create them.

This is a digital product paid by the hour to our graphic designer; reason for which there is no economic reimbursement once the client has hired and paid it.

MAIN TERMS OF THE CANCELLATION POLICY 

At the time of making the payment of the requested advance, you will be accepting the terms and cancellation policies.

The vast majority of the services offered by the Academia de Limpieza are digital products, so they can be canceled at any time that the client decides under the terms described above with the indications requested for each product.

The business consultancies are NOT a digital product so they can also be canceled at the time the client requests it under the terms described above with the indications requested for this particular service.

To reimburs business advisory services, client must first comply with the terms established above.

The refund will be made within a period of 5 calendar days.

For questions please call 702-328-5251

Email academiadelimpieza@gmail.com 

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